Service Desk Manager

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Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of service desk management and leads to a globally recognised qualification.

This interactive four-day course, that from the beginning involves students via discussions, debates, exercises and presentations, leads to the Service Desk and Support Manager qualification. It reviews the student’s understanding of the service desk and support environment and its pivotal role within the organisation, while promoting a greater understanding of the current market place and the responsibilities of a service desk manager.

The Service Desk Institute’s (SDI’s) certifications are for service desk professionals seeking professional development and recognition of their skills. The certifications are based on the SDI Professional Standards, reviewed and updated every three years by a committee of industry experts, service management professionals and practitioners to reflect the latest industry developments and best practices.

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Course details
Price: gbp £1795
Duration:
4 Days