ITIL® Foundation

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“ITIL® is the international standard for IT Service Management. It allows IT services to be delivered more efficiently and effectively, resulting in more satisfied customers. This ITIL Foundation course is based on the 2011 publication, the successor of ITIL v3.

To fully act in an ITIL® based IT environment knowledge of ITIL® is necessary. So that everyone “”speaks the same language.”” This training provides the basis for everyone working in an ITIL environment.

You get an overview of this discipline and how to connect the processes and phases of ITIL®. We also look at it in the combination of Agile, so you as a participant can make the link between different methods and their implications for the design of ITIL®. The training will prepare you for the ITIL Foundation exam.”

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Available Course Formats
Course details
Price: eur €1295
Duration:
3 Day
Course details
Price: eur €345
Duration:
4.5 Hours