ITIL® Intermediate: Continual Service Improvement

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“The training ITIL® Intermediate Continual Service Improvement (CSI) is a practical training for professionals who have a role as service manager, IT manager or service coordinator or aspire and/or preparing for the ITIL Expert certification.

During the training you learn to define and manage the processes and activities within the CSI phase of the ITIL® Lifecycle. The goal of CSI is to continuously align IT services with changing customer needs and constant improvements to the IT services. CSI focuses here on conducting efficient and effective processes and working more efficiently.

The training consists of a combination of different forms of learning. The number of contact days are limited, without compromising on quality. Prior to the first class day we expect you to go through the e-learning (part of this training). This costs an average of 24 hours. Take this into account in your planning.

During the training you learn to define and manage the activity of the Continual Service Improvement (CSI) phase. The process, the principles, concepts and activities are extensively covered and you go deeper into the continuous improvement process of IT services and the continuous alignment of these services with the changing needs of the customer.”

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Available Course Formats
Course details
Price: eur €1325
2 Days
Qualification name: Foundation Certificate