ITIL® Intermediate: Operational Support and Analysis

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“The training ITIL® Intermediate Operational Support and Analysis is a practical training that focuses on implementation processes and activities.

The training is interesting for team leaders, process owners and administrators who are involved in managing, coordinating or conducting process activities. The processes in this are are Problem Management, Incident Management, Event Management, Access Management and Request Fulfilment.

The training consists of a combination of various forms of learning . The number of contact days are limited, without compromising on quality.”

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Course details
Price: eur €1645
3 Days
Qualification name: Foundation Certificate