ITIL® Practitioner

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“This CSME/Peoplecert accredited training program is targeted at IT and business professionals looking to become Practitioner certified in ITIL and ITSM. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification. ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives: Organizational Change Management , Communication Measurement and Metrics.”

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Course details
Duration:
8 hours
PDU: 18
Training provider