ITIL® Release, Control & Validation Module

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“This CSME/Peoplecert accredited training program is for individuals seeking specialist certification in ITIL’s Release, Control & Validation practice area. Candidates for this program include implementation and operation specialist who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Operation & Transition Books), training and examination components related to this certification.
The importance of service management as a practice concept and service transition principles, purpose and objective
The importance of ITIL release, control and validation while providing service, How all processes in ITIL release, control and validation interact with other service lifecycle processes, What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes, How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence, How to measure ITIL release, control and validation, The importance of IT security and its contributions to ITIL release, control and validation, The technology and implementation considerations surrounding ITIL release, control and validation, Change management as a capability to realize successful service transition, Service validation and testing as a capability to ensure the integrity and the quality of service transition, Service asset and configuration management as a capability to monitor the state of service, transition Knowledge management as part of enhancing the on-going management decision support and service delivery capability, Request fulfilment and change evaluation to ensure meeting committed service level performance, Release, control and validation process roles and responsibilities, Technology and implementation considerations, Challenges, critical success factors and risks associated with ITIL release, control and validation, Service Offerings & Agreements.”

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Course details
Duration:
7 hours
PDU: 38
Training provider