ITIL® Service Design Lifecycle Module

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This CSME/Peoplecert accredited training program for those seeking to achieve specialist certification in ITIL’s Service Design practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Design Book), training and examination components related to this certification:
Introduction to service design, Service design principles, Service design processes, Service design technology-related activities, Organizing for service design, Technology considerations, Implementation and improvement of service design & Challenges, critical success factors and risks.

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Course details
Duration:
9 hours
PDU: 22
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