ITIL Foundation

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ITIL is a framework for best practice in IT service management, based on experience in public and private companies worldwide. ITIL has been around since the 1980s and undergone many changes along the way. ITIL Version 3 was launched in 2007 and in this version there is more focus on strategy and business value, the introduction of life-cycle perspective and that IT services should support the business’ other strategies and objectives. This course is intended to give participants an overview of the key definitions ITIL user and an overview of the processes and functions that ITIL defines. The course will provide participants with an understanding of how increased focus on corporate objectives and interaction within the IT department will be able to add value to the business.

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Course details
Price: eur €1466
Duration:
3 Days
PDU: 18