ITIL® Operational Support & Analysis Module

  • (0 Reviews)

Write a review now

Students taking this course will improve role-based capability and competency by increasing understanding about terminology, processes, roles & functions and activities in the ITIL Service Lifecycle. It also provides a structured guide to ensuring an organisation can develop and implement complete and integrated, Best Practice processes. The course enables students to sit the ITIL Capability examination in Operational Support & Analysis. The ITIL Intermediate Qualification in Operational Support & Analysis is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The ITIL Intermediate Qualification in Operational Support & Analysis enables the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

Recent reviews

There are no reviews to show for this course
Available Course Formats
Course details