ITIL® Service Design Lifecycle Module

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This course will help organisations to improve the quality of their IT Service Management. It will increase the understanding of ITIL principles and terminology and the concepts, processes, functions and activities of Service Design. It also provides a detailed overview of the key elements of Service Design and provides the opportunity to sit the ITIL Lifecycle examination in Service Design. The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

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