IT Service Delivery Manager Workshop

  • (27 Reviews)

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The role of the Service Delivery Manager has been around for decades. Over this period with changes to technology and the way services are delivered, changing customer relationships and expectations the role has obviously grown in complexity and responsibility. Until now there has been little to no formal training for the Service Delivery Manager. The Service Delivery Manager Workshop was created to fill the needs of SDMs working in a wide range of organisations.

Our IT Service Delivery Manager Workshop is based upon a mixed set of generic SDM roles and responsibilities, which will obviously vary from organisation to organisation. The workshop is suitable for those working in Managed Service Providers with commercial customers and also those working in internal IT teams with internal and external customers, also not for profit organisations.The workshop covers all of the basic SDM skills and competencies plus all of the add-ons.

Recent reviews

Learner
Verified

26 Jun 2017


Course Name : IT Service Delivery Manager Workshop

The pace was right, the trainer was experienced & delivered it expertly


Learner
Verified

14 Jun 2017


Course Name : IT Service Delivery Manager Workshop

Valuable information, although time was short


Learner
Verified

13 Jun 2017


Course Name : IT Service Delivery Manager Workshop

The trainer has a great experience


Learner
Verified

13 Jun 2017


Course Name : IT Service Delivery Manager Workshop

The instructor was excellent


Learner
Verified

13 Jun 2017


Course Name : IT Service Delivery Manager Workshop

It is related to my current position in SDM.


Learner
Verified

04 Jun 2017


Course Name : IT Service Delivery Manager Workshop

The trainer (Bob Amies) & the course material are excellent


Learner
Verified

04 Jun 2017


Course Name : IT Service Delivery Manager Workshop

Very good trainer


Learner
Verified

31 May 2017


Course Name : IT Service Delivery Manager Workshop

The trainer (Bob) was fantastic, real world examples etc


Learner
Verified

31 May 2017


Course Name : IT Service Delivery Manager Workshop

The course was well structured, and the trainer was clear


Learner
Verified

31 May 2017


Course Name : IT Service Delivery Manager Workshop

Instructor knowledge & real world examples excellent


Learner
Verified

31 May 2017


Course Name : IT Service Delivery Manager Workshop

The trainer made the course more enjoyable and engaging


Learner
Verified

31 May 2017


Course Name : IT Service Delivery Manager Workshop

Beginning my ITIL Training & Qualifications


Learner
Verified

31 May 2017


Course Name : IT Service Delivery Manager Workshop

It was good to understand how it could fit in with my job


Learner
Verified

19 May 2017


Course Name : IT Service Delivery Manager Workshop

Very interactive - but no pressure


Learner
Verified

18 May 2017


Course Name : IT Service Delivery Manager Workshop

It was fun


Learner
Verified

18 May 2017


Course Name : IT Service Delivery Manager Workshop

Good to hear experiences of others in the role.


Learner
Verified

18 May 2017


Course Name : IT Service Delivery Manager Workshop

Relaxed + enjoyable


Learner
Verified

17 May 2017


Course Name : IT Service Delivery Manager Workshop

Bob allowed us the opertunity to share and exchage an experiences as SDMS. And apply to our realities


Learner
Verified

14 May 2017


Course Name : IT Service Delivery Manager Workshop

knowledgable trainer


Learner
Verified

13 Apr 2017


Course Name : IT Service Delivery Manager Workshop

Good at providing relevant examples under different cases


Learner
Verified

20 Mar 2017


Course Name : IT Service Delivery Manager Workshop

Good course


Learner
Verified

20 Mar 2017


Course Name : IT Service Delivery Manager Workshop

Knowledgeable trainer


Learner
Verified

20 Mar 2017


Course Name : IT Service Delivery Manager Workshop

expert trainer


Learner
Verified

20 Mar 2017


Course Name : IT Service Delivery Manager Workshop

Very good merging the theoretical & practical knowledge about SDM.


Learner
Verified

20 Mar 2017


Course Name : IT Service Delivery Manager Workshop

very good


Learner
Verified

20 Mar 2017


Course Name : IT Service Delivery Manager Workshop

Trainer's practical experience on subject matter was very good


Learner
Verified

20 Mar 2017


Course Name : IT Service Delivery Manager Workshop

Group discussion, interactive and practical examples


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