ITIL Capability: Planning, Protection and Optimization (PPO)

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The purpose of the course is to provide participants with knowledge and skills that enable them to implement and operate the ITIL-based processes, functions and roles related to Planning, Protection and Optimization. You learn to work with the activities, objectives and responsibilities, so the whole team contributes to a uniform and high level of service. Both in daily life and in crisis situations. The course gives you practical skills in defining activities, responsibilities and objectives for your processes so you can ensure the necessary capacity to deliver a stable and high service.

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Course details
Price: eur €2003
Duration:
4 Days
Training provider