ITIL Capability: Release, Control and Validation (RCV)

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The purpose of the course is to provide participants with knowledge and skills that enable them to implement and operate ITIL based processes, functions and roles. The course gives you practical skills to ensure quality when you need to deploy new services or other changes in your organization. You also learn to make appointments and meet customer needs, so you live up to users’ expectations, while the changes take place. You will learn to manage change without abandoning your users, and you learn how you can implement more changes in less time with better results.

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Course details
Price: eur €2003
Duration:
4 Days
Training provider