ITIL Capability: Service Offerings and Agreements (SOA)

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The purpose of higher ITIL Capability courses is to give participants knowledge and skills that enable them to implement and operate ITIL based processes, functions and roles. You learn what your services cost, and you learn to show how your appointments creates value for business. The course gives you the practical skills to ensure a uniform and agreed service level through agreements, SLAs and contracts. You also learn how to build a service catalog that shows the business value of your services.

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Course details
Price: eur €2003
Duration:
4 Days
Training provider