ITSM Zone

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  • (88 reviews)

Course Name : ITIL Lite

ITIL Lite course is really understandable and will give you an opportunity to understand \"what ITIL is needed for?\"


Verified
14 Jul 2017


Course Name : SIAM Foundation

There are many (seemingly) repetitions of the same items. I might have structured it differently, e.g. all risks at once. Also, I find that the definition of risk maybe missleading, as many of the risks listed are actually causes, not risks.


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

Course was great, content excellent. Only issue was after completing a lesson, the yellow arrow pointing to the right of the screen to go to the next lesson was NOT visible (the yellow arrow to the left was). Otherwise, everything was great.


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

Please review some links in the last lesson, that are wrong. Please consider price more accessible for countries like Spain which has crisis.


Verified
14 Jul 2017


Course Name : COBIT 5 Foundation

Would be great to have a way to access all the courses I registered for without going back to the email to launch the course.


Verified
14 Jul 2017


Course Name : ITIL® Service Transition Lifecycle Module

Change the voice for different lessons. got bored and tied of listening to one voice. course list should include time to complete this would allow to organise in advance what to plan to get through in one sitting etc.


Verified
14 Jul 2017


Course Name : Service Offerings & Agreements

Capabilities to play (and hear) video from a mobile device (mobile phone or tablet)


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

I have noted some browser compatibility issues, mostly 'next' buttons not working, when using Edge. Seems better with Firefox. This issue was also present in the ITIL Foundation course.


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

The course is structured very well and is awesome. Just a small suggestion - in online course perhaps reference can be made to where the topics being discussed are in the official body of knowledge.


Verified
14 Jul 2017


Course Name : ITIL Foundation

I take a lot of notes, but could not finish writing before the next slide in a lesson would appear and start. I had to manually pause a lot. It might be nice to have the option to manually proceed to each next slide/topic rather than automatic.


Verified
14 Jul 2017


Course Name : ITIL® Managing Across the Lifecycle Module

The new interface makes the navigation of the lessons less easy. Also, there's no way to see the remaining time of a lesson or the number of questions of the quizzes.


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

I had an occasional stall were it wouldn't progress even though I'd completed a slide. I workaround this using the contents.


Verified
14 Jul 2017


Course Name : ISO/IEC 200000 Foundation

Training made multiple references to an e-book that is supposed to be part of the course materials, but is not in the download area.


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

Add some variety to the videos and the study guides. There are professionals who have various learning styles and these materials are only someone helpful unless a person is an auditory visual learner.


Verified
14 Jul 2017


Course Name : ITIL Foundation

Perhaps changing the content to remove the British influence (e.g. learnt, whilst)


Verified
14 Jul 2017


Course Name : SIAM Foundation

Maybe more interaction or explanatory animations?


Verified
14 Jul 2017


Course Name : ITIL® Managing Across the Lifecycle Module

"Remote access (e.g. videos and proctor webcam) is highly limited by employer firewalls; especially when it comes to taking control of a company computer. I wasn't even able to move from lesson to lesson, so I had to watch videos and take tests at home in less than professional environment. You need to generalize and/or make your technology less intrusive to corporate InfoSec."


Verified
14 Jul 2017


Course Name : RESILIA

i thought there would have been a downloadable guide as in the cobit and ITIL courses. none for resilia


Verified
14 Jul 2017


Course Name : ITIL® Service Transition Lifecycle Module

old site I liked more, but it is my personal opinion


Verified
14 Jul 2017


Course Name : ITIL® Service Strategy Lifecycle Module

Great course.


Verified
14 Jul 2017


Course Name : Certified AGILE Service Manager

More quizzes and/or sample exam questions


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

This training in particular should be given the option for 6 months and not only 90 days (max).


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

"I had a number of issues relating to: 1. Progressing through the course (next page button not working). 2. Unable to access across multiple machines (Error 500/Blank screens when logging on) For both of these issues the immediate and continued response seemed to be ""can't replicate - all is fine this end"". I felt my issues were not taken seriously until I identified another user had the same issues - specifically relating to navigating through the course. Saying that all communications were polite but just very painful to make progress. "


Verified
14 Jul 2017


Course Name : COBIT 5 Foundation

Provide course manual that is not a transcript of the online training. Less emphasis on introducing the module number and more on the contents of the module.


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

The "contact us" functionality of the website appears to not work at all - I sent two requestes for help, neither of which was replied to or even acknowledged. I eventually got through to the support team who had not received these messages. It wasted a significant amount of my time. Having said that, once the support team had the problem they fixed it immediately and effectively.


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

The "contact us" functionality of the website appears to not work at all - I sent two requestes for help, neither of which was replied to or even acknowledged. I eventually got through to the support team who had not received these messages. It wasted a significant amount of my time. Having said that, once the support team had the problem they fixed it immediately and effectively.


Verified
14 Jul 2017


Course Name : ITIL® Service Transition Lifecycle Module

The pricing and duration of access to the course should be more flexible and not expensive


Verified
14 Jul 2017


Course Name : ITIL® Service Design Lifecycle Module

"1. Make it more mobile device friendly. Perhaps a full screen mode will help. 2. Incorporate a time progress indicator for video tutorials 3. Voice is monotone. Perhaps alternating the narrator/instructor voice within lessons will help. 4. Enable an option to listen to lessons offline"


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

"Variation in the voice reading the slides (maybe by module) would help alertness; Recommended pre-course reading (e.g. recommended bits of study guides to read before watching videos, to help get basic concepts in mind first)"


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

Check the quizzes - some answers were definitely wrong.


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

Should be able to skip through the online sessions quickly - there is a lot of unnecessary talking between sessions - i.e. overviews.


Verified
14 Jul 2017


Course Name : ITIL® Service Transition Lifecycle Module

thanks a lot


Verified
14 Jul 2017


Course Name : ITIL Foundation

Would have liked to see a mind map of where all the process and functions sit within the service lifecycle to refer to as new process are learn't


Verified
14 Jul 2017


Course Name : ITIL Foundation

British voice overs would be nice


Verified
14 Jul 2017


Course Name : ITIL Foundation

"Whilst I understand this is the norm in the industry I find the use of aconym in course video distracting. As whilst I remind myself of what the acronym is the video is moving on. Perhaps a repeat of the term after the use of ancronym in the video? Cheers - Tony"


Verified
14 Jul 2017


Course Name : ITIL® Service Strategy Lifecycle Module

This course on Service Strategy was much better the course organised by another training organiser in terms of volume of the course material and the content. The material found in this course was more concise and focused on topics necessary for exam preparation, unlike the other course which was simply just description and more like 'copy and paste' job out of the text book.


Verified
14 Jul 2017


Course Name : ITIL Foundation

"Could it be that something is strangely implemented at the end of each lesson? I've had to redo a couple of lessons to be allowed access to the next lesson, it kept saying ""Please go back and complete the previous lesson."" I followed the course sequentially. At the end of a lesson, the last click would just not work as expected. It happened again at the very end of the course, after clicking ""Yes""...and no Certificate popped up. Anti-climax! ;-) It could be a user error, but if after taking multiple lessons the behaviour of the interface it still not clear then something must be wrong with the interface ;-)"


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

More practice questions and maybe a set of flash cards even at an additional cost would be very useful.


Verified
14 Jul 2017


Course Name : ITIL® Service Offerings & Agreements Capability Module

I think an icon should show the amount of each lesson that has been completed in percentage terms. Also I do not think the amount of time the lessons are suggested to take is remotely accurate. I would suggest with taking notes that the amount of time would be double that suggested.


Verified
14 Jul 2017


Course Name : ITIL Foundation

The course has too short period. 60 days would be needed.


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

allows users to unlock the whole course themselves - i had to re-click an entire module to unlock the next one - even though I done it. When I reported it to the support desk, I was given slightly patronising advice to make sure i read the instructions about following the course correctly.


Verified
14 Jul 2017


Course Name : Implementing ITSM

More practical and situational examples


Verified
14 Jul 2017


Course Name : ITIL Foundation

Please provide more real world examples. Everything was very generalized.


Verified
14 Jul 2017


Course Name : ITIL® Service Design Lifecycle Module

You should review he Service Design Documentation as it seems out of sync a little form the video. IN one slide in section 18 it references section when the printed version says 8. Also, there seems to be some variance in individual sections. Otherwise, OK.


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

Incredibly insightful. Anyone thinking about moving into a BRM role NEEDS to take this course. Anyone currently in a BRM role NEEDS to take this course. The only downside I experienced was trying to take via my phone. At times, I ran into issues when required to click further into a screen.


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

Improve the communication chapter.


Verified
14 Jul 2017


Course Name : SIAM Foundation

Use a British English voice for the online course, when you're a training provider based in England :)


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

"I love the pace of the course and the richness of the content. I also liked the auto progress of the slides..initially I wasn't sure about it...but the more I progressed through the course the more I appreciated the ease of use. The quizzes were challenging and relevant. The study guides were well written and concise."


Verified
14 Jul 2017


Course Name : COBIT 5 Foundation

Make the user interface simpler to navigate and use.


Verified
14 Jul 2017


Course Name : ITIL® Continual Service Improvement Module

The next lesson function doesn't seem to work well in IE11.


Verified
14 Jul 2017


Course Name : ITIL® Operational Support & Analysis Module

The new website navigation is complex and time consuming as compared to the old website, that means navigation through available courses and accessing the module that you need to study the next.


Verified
14 Jul 2017


Course Name : ITIL® Service Design Lifecycle Module

Providing the time a training lesson would be nice. It shows what section you're on and the total time of the course, but there's nothing showing your current time into the total.


Verified
14 Jul 2017


Course Name : OBASHI Foundation

Perhaps have a more defined break during the lessons to undertake the exercise rather than the course just rolling on.


Verified
14 Jul 2017


Course Name : ITIL Foundation

On the last page before the test questions it would be nice to not have that page lock. Then have another page to ask if you want to take the test questions. It's not possible to review the video or that last page before answering the questions. While taking notes the interface locks and a user is not able to go back to the last page until they complete the test questions. If I had not had the study guide I would not have been able to capture the notes on the last page.


Verified
14 Jul 2017


Course Name : ITIL Foundation

"The lessons could be presented by different presenter. It would make the course more attractive for me if I would hear voices of 2 different presenters. The pauses between different topics could be higher or more highlighted."


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

I don't like being forced to take the training in a specific order. I think it is much better to let the user focus on the subjects that interest them the most first. Plus, you longest topics are the first few chapter. This can put off people trying to make it through the training.


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

I think some concepts around Configuration Management need to be updated. I feel it is contradictory to the DevOps message that the discipline of Configuration Management in development is still being endorsed as separate to the discipline of Configuration Management in Operations.


Verified
14 Jul 2017


Course Name : COBIT 5 Foundation

Yes , would like to suggest if you can provide the other COBIT 5 course like implementation and assessors.


Verified
14 Jul 2017


Course Name : ITIL Foundation

Great material.


Verified
14 Jul 2017


Course Name : ITIL Foundation

I had to repeat two lessons because the course indicated I had not completed the lesson. I believe the problem was I was too quick to click the "Continue" button before the horizontal scroll bar had gone to the end of the progression bar. Was that indicated any place in the upfront explanation?


Verified
14 Jul 2017


Course Name : ITIL Foundation

Some more practical examples or integration with video's would be good.


Verified
14 Jul 2017


Course Name : ITIL® Operational Support & Analysis Module

The verbal training not always matches what is written on screen which makes it hard to follow.


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

Twice the video course got stuff (once at the end of a lesson and wouldn't go onto the next) and once within a lesson when one of the click on links wasn't clickable. Support/resolution was fast, but I still lost a couple of hours from the time I'd set aside to train outside of BAU work. A colleague doing the same course also had one of these issues (but in a different place) so the course really needs to be made more 'resilient'.


Verified
14 Jul 2017


Course Name : RESILIA

Can you fix the use of it with an iPad. There was a problem progressing through on iPad


Verified
14 Jul 2017


Course Name : ITIL Foundation

Excellent class


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

Training is very good. One suggestion is to allow the user to control the speed of the videos (just like they have it in Coursera). So to speed up, the user can speed up the videos to 1.25x or 1.5x or even 2.0x. This is specially useful when the user wants to go through the videos for 2nd or 3rd time just as a quick revision before the exam.


Verified
14 Jul 2017


Course Name : DEVOPS Foundation

I've put this against DevOps foundation as CASM wasn't showing as an option on Q1


Verified
14 Jul 2017


Course Name : COBIT 5 Foundation

Sometimes the quizzes at the end of the module do not work correctly if viewed on IPAD.


Verified
14 Jul 2017


Course Name : ITIL® Service Transition Lifecycle Module

Keep up the great work!


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

There were a number of errors (perhaps around 8) in the quizzes, whereby my answer was correct, but I was advised that my answer was wrong. I found that (1) when I went back to the BOK, I was correct and the quiz was wrong (2) I was advised that I was wrong, but a review of the quiz answers said that I had indeed selected the correct answer.


Verified
14 Jul 2017


Course Name : ITIL® Service Design Lifecycle Module

The course material is still so dry and needs more examples.


Verified
14 Jul 2017


Course Name : ITIL® Managing Across the Lifecycle Module

On some of the courses the audio goes up and down. Isn't a huge negative but is distracting.


Verified
14 Jul 2017


Course Name : ITIL® Service Strategy Lifecycle Module

Very Well done!!


Verified
14 Jul 2017


Course Name : PRINCE2 Practitioner

Very well structured step by step training.


Verified
14 Jul 2017


Course Name : ITIL® Service Strategy Lifecycle Module

Automatic pauses when exercises come up would be nice.


Verified
14 Jul 2017


Course Name : ITIL Foundation

It was great pleasure to take this course with you.


Verified
14 Jul 2017


Course Name : ITIL® Service Operation Lifecycle Module

I would like to know why there is no option to full screen the videos. I was not able to see that option.


Verified
14 Jul 2017


Course Name : ITIL Foundation

Excellent narrator, please keep him for all courses! :) It is important for you to know just how crucial this is to my listening and understanding. He was slow enough, methodical, very well spoken and included pitch to make the content sound more interesting that it is! :)


Verified
14 Jul 2017


Course Name : ITIL® Operational Support & Analysis Module

Fantastic course material and tutor support. Well done.


Verified
14 Jul 2017


Course Name : Business Relationship Management Foundation

The bar running across the bottom during the quizzes is distracting. Make you feel like you have to hurry. if you could put some reference on the slide to where the info is in BRMPBOK that would be good.


Verified
14 Jul 2017


Course Name : ITIL® Service Operation Lifecycle Module

sometimes when you finish a specific lesson, it doesn't show as completed and you can't proceed to the next lesson until you repeat the previous lesson which you have already completed.


Verified
14 Jul 2017


Course Name : SIAM Foundation

Would be nice with a module progress status. You can only tell slide progress and overall progress. Would have liked to see more on Organizational Change Management. I think it is essential to SIAM. But I guess that requires a change in the SIAM BoK and the SIAM syllabus.


Verified
13 Jul 2017


Course Name : SIAM Foundation

It would be useful if the popup box when completing a quiz question had a Red or Green colour code to denote a right or wrong answer.


Verified
12 Jul 2017


Course Name : ITIL Foundation

Would have liked to see a mind map of where all the process and functions sit within the service lifecycle to refer to as new process are learn't



Course Name : Certified AGILE Service Manager

I took this course after DevOps, its really the natural CSI step for me being an ITSM professional. I really liked the structure, the content, exercises and everything else, really an enjoyable course. I highly recommend CASM for all people wanting to take ITSM to the next level, adapting to our ever-changing world, you will not be dissapointed!


Reply from training_provider :

Thank you Nicklas! Glad you returned to us for another course and that you also enjoyed this one.


Course Name : DEVOPS Foundation

I would very much recommend this course as its perfectly balanced with all content necessary, do not fail to emphasize what is neeeed for the exam yet provides the overview that creates better understandning. Not to mention the great servisse and support from ITSM.Zone, world-class!!


Reply from training_provider :

Thank you for your comments Nicklas, we\'re really pleased that you enjoyed our Online DevOps Foundation.

Dan Thelen
20 Oct 2016


Course Name : ITIL Expert

The training is very comprehensive and engaging. The customer support is quick and helpful.


Dan Thelen
17 Oct 2016


Course Name : ITIL Foundation

The online course was interesting and complete. I was prepared not only for the test but also to put it to use.


Reply from training_provider :

Thanks for the review Dan, we\'re really pleased that you found the course interesting.

Review Counter

43 Reviews

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These professionals have left a review:

Alexandr Kostyukov

System Administrator, Experienced IT Specialist

Nicklas Fredriksson I IT Excellence Evangelist

Passionate IT management advisor that turns IT into your most valuable asset!

Dan Thelen

Area Vice President & Chief Information Officer

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We are accredited by - AXELOS , APMG International , PEOPLECERT

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ITIL® Continual Service Improvement Module
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ITIL® Service Design Lifecycle Module
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PRINCE2 Foundation
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ITSM Zone has been reviewed by:


Alexandr Kostyukov
System Administrator, Experienced IT Specialist
Nicklas Fredriksson I IT Excellence Evangelist
Passionate IT management advisor that turns IT into your most valuable asset!
Dan Thelen
Area Vice President & Chief Information Officer

About ITSM Zone


At ITSM Zone we want to make a difference to your career. We are dedicated to IT service management and to making your journey through our courses as easy as possible, providing you with genuine skills you can take through to your job.