ITIL Intermediate

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Professional IT service management (ITSM) ensures that the IT infrastructure and information systems meet business and user requirements. The most widely used framework for the conception, control, and optimization of business processes in the ITSM field is offered by the IT Infrastructure Library (ITIL): It is an open source description of best practices, meaning tried and tested, approved and efficient processes and strategies. Due to consistent process orientation ITIL is scalable and can be used in medium-sized businesses as well as major companies.

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