ITIL Intermediate Module – Service Operation

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This 3-day course covers the Service Operation Module of the ITIL® Service Lifecycle work stream. The emphasis is on the principles, processess, operational activities and functions that enable individuals and organisations to successfully manage how their services and products perform. These activities can also help improve their IT Service Management. ITIL® Service Operation is one of the Intermediate Level Life Cycle qualifications and is worth 3 credits towards the 17 required to progress towards the next level of certification, Managing Across the Lifecycle (MALC).

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3 Days
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