ITIL® Service Strategy Lifecycle Module

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ITIL is the framework for IT service delivery. ITIL V3 Intermediate Level: Service Lifecycle – Service Strategy will teach you how to implement the ITIL (IT Infrastructure Library®) process across your business. Understand the structure for evaluating changes to your IT department, and demonstrate return on investment.You’ll learn IT practices, tasks and procedures tailored to your organisation. You’ll then be able to optimise your new strategy, through continuous improvement.

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Course details
2 Days