ITIL 2011 Foundation

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In order to properly utilize IT services, it is necessary to efficiently and effectively manage various factors such as related service level and change. In this course, ITIL 2011 which is the best practice of IT service management will be studied through lectures and exercises. In the exercise, I will compare and analyze the case of IT service management and the processes that compose ITIL and deepen the understanding of the processes that compose ITIL. We also do problem exercises as measures against ITIL Foundation qualification exam.

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Available Course Formats
Course details
Price: jpy ¥109000
3 Days
Course details
Price: jpy ¥40000
18 Hours
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