ITIL Service Offering & Agreements (SO & A)

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I will learn about the practice of ITIL service life cycle and service proposal and agreement (SOA) process in service delivery over 5 days. It aims to be focused on practical level activities, methods and approaches in the SOA process so that certified holders can practice these processes throughout the service lifecycle. We will also adopt participant-based scenario-based training to help students learn the principles of ITIL best practices and pass certification exams. [Course subject to PDU: 40 PDU]

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Course details
Price: jpy ¥400
5 Days
PDU: 40
Training provider