ITIL® Continual Service Improvement Module

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“This CSME/Peoplecert accredited training program is for individuals seeking specialist certification in ITIL’s Continual Service Improvement practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Continual Service Improvement Book), training and examination components related to this certification. Introduction to CSI, CSI principles, CSI process, CSI methods and techniques, Organizing for CSI, Technology considerations, Implementing CSI & Challenges, critical success factors and risks.”

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Course details
4 hours
PDU: 22
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