ITIL® Service Strategy Lifecycle Module

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This CSME/Peoplecert accredited training program is for individuals seeking specialist certification in ITIL’s Service Strategy practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. This qualification provides a complete overview of Service Strategy including all its related activities including how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: Introduction to service strategy, Service strategy principles, Service strategy processes, Governance, Organizing for service strategy, Technology considerations, Implementing service strategy & Challenges, critical success factors and risks.

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Course details
9 hours
PDU: 22
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