ITIL® Service Transition Lifecycle Module

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This CSME/Peoplecert accredited training program is for individuals seeking specialist certification in ITIL’s Service Transition practice area. Candidates for this program include executives, managers, supervisory staff, team leaders, architects and planners who hold a Foundation certificate. Candidates will gain competencies in the following areas upon successful completion of the reading (Service Transition Book), training and examination components related to this certification:
Introduction to service transition, Service transition principles, Service transition processes, Managing people through service transitions, Organizing for service transition, Technology considerations, Implementing and improving service transition & Challenges, critical success factors and risks.

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Course details
6 hours
PDU: 6 hours
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