ITIL Capability: Planning, Protection and Optimization (PPO)

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“This is one of four courses in Service Capability – part of the ITIL® Intermediate qualification which builds towards ITIL Expert. The course is intended for those who are involved in or responsible for one or more processes of ITIL. The course also includes Service Lifecycle, but the course intends to provide in depth knowledge of the processes, functions, roles and activities related to Planning, Protection & Optimization in Service Lifecycle in ITIL.
The course has an interactive approach with combination of teaching, discussions and case studies to provide participants practical applicable knowledge that they can start using immediately. An integrated case study provides participants with a good understanding of how ITIL best practices can be used to improve IT performance. Practical exercises are used throughout the course to enhance the learning. Meanwhile, the course will be structured so that it prepares participants for the examination held at the course’s final day. Participants receive an ITIL V3 Planning, Protection & Optimization course book containing all presentation materials, course notes, case study and sample exams. ”

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Course details
Price: eur €2199
4 Days
PDU: 40