ITIL® Service Offerings & Agreements Capability Module

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This course will help organisations to improve the quality of their IT Service Management. Delegates taking this course will improve role-based capability and competency by increasing their understanding of terminology, processes, roles & functions and activities in the ITIL Service Lifecycle. It also provides a structured guide to ensuring an organisation can develop and implement complete and fully integrated, Best Practice processes and the opportunity to sit the ITIL Capability examination in Service Offerings & Agreements.

The ITIL Intermediate Qualification in Service Offerings & Agreements Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

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