BCS Specialist Certificate In Business Relationship Management Training Course

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This three-day course will take you through an explanation of how to identify who your customers actually are, how to communicate successfully to ensure you understand their issues and positively influence them.

You’ll find out how tools and frameworks can help you, such as the Customer Portfolio, SFIA and COBIT. You’ll also gain an understanding of the importance and use of associated processes such as Service Level Management, Demand Management and Supplier Management.

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