ITIL Capability – Service Offerings & Agreements SOA Course

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The ITIL® Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle Core publications. The ITIL Certificate in Service Offerings and Agreements (SOA) is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.

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Course details
4 Days
PDU: 28