ITIL® Service Offerings & Agreements Capability Module

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“This course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
The Service Offerings and Agreements module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Service Offerings and Agreements module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.”

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