ITIL Capability: Operational Support and Analysis (OSA)

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The course aims to provide participants with knowledge and skills that enable them to implement and operate the ITIL-based processes, functions and roles related to Operational Support and Analysis. Here you will be equipped to apply ITIL in support, service desk and operations. You learn to develop and implement processes for faster and more effectively identify and handle errors, problems and requests. The course gives you practical skills in defining processes, functions and roles and integrate them into your daily work.

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Course details
Price: eur €2003
4 Days
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