The scoring methodology that powers consistency and independence of the Trusted Training Radar™ Reports.

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How the Trusted Training Radar™ helps organizations:

Modern organizations treat their training budgets as an investment fund, not a cost. Before limited resources are invested in training, such organizations want to understand the value their investment will generate for their people, and how that value will contribute to their transformation strategy.

To help organizations understand this value and make more confident, optimized training investment decisions, Course Conductor developed the Trusted Training Radar™ methodology: a rigorous, consistent, evidenced-based evaluation of individual courses and vendors, that puts the voice of the customer at the heart of training investment decisions.

How it works:

Our unique patent pending training investment algorithm applies 143 calculations across data gathered from organizations, training vendors, learners and online platforms.

For each training vendor, scores are produced for “Confidence to Deliver Training Outcomes,” and “Learner Satisfaction”. This consistent scoring methodology is used to position training vendors onto the Trusted Training Radar™ visualization as a Leader, High Performer or Contender.

Trusted Training Radar™ the scoring methodology:

The score for Confidence to Deliver Training Outcomes is affected by the following, in order of importance:

  • References received directly from organizations via Course Conductor portal and in-person analyst interviews.
  • Achievement of training outcomes as defined and scored by organizations that purchased training.
  • Overall Net Promotor Score® measured by the organization that purchased training.
  • Recency of references measuring date of training and date of reference.
  • Customer loyalty measured by number of repeat engagements with the training vendor.
  • The magnitude of the contract including value and quantity of Learners trained.
  • Contribution to the industry based on quality and frequency of white papers, informative blogs and social media engagement.
  • Number of employees as listed on LinkedIn. (This data item is used for bespoke Trusted Training Radar™ evaluations).

The score for Learner Satisfaction is affected by the following, in order of importance:

  • Learner reviews and ratings about personal course experiences including content, skill enhancement and impact on job performance.
  • Scores relating to the skills, experience and effectiveness of the trainer.
  • Overall Net Promotor Score® measured by the learner that attended the course.
  • Assessment of the date of the training experience and the date of the learner.
  • Quantity of learner reviews.
  • Positive sentiment analysis measuring use of key words.


Important Notes:

  • The Trusted Training Radar™ scoring methodology has been quality assured, and approved by Course Conductor’s Independent Advisory Board.
  • All scores are normalized on the Trusted Training Radar™. This enables a level playing field when comparing and positioning vendors, irrespective of the training vendor size.
  • Training vendors required a minimum of one high scoring client reference verified by Course Conductor, and / or a minimum of 20 five-star customer reviews about AgilePM® training courses published on an independent customer review website.

© 2018 Course Conductor LLC and/or its affiliates. All rights reserved. Course Conductor is a registered trademark of Course Conductor LLC. Course Conductor does not endorse any training vendor, or courses, and does not advise training buyers to select specific training vendors.

Trusted Training Radar Reports consists of data obtained from company references, learner course evaluations, learner reviews posted to Course Conductor and other verified customer review websites, training providers, examination institutes and online research carried out by Course Conductor Analysts.

The information contained in the Trusted Training Radar™ has been obtained from sources believed to be reliable. This includes references from organizations and interviews with training buyers, verified learner reviews, training providers, and online research carried out by Course Conductor Analysts.

Course Conductor disclaims all warranties as to the accuracy, completeness or adequacy of such information & shall have no liability for errors, omissions or inadequacies of such information.