5 courses for “ Interpersonal ”

Sort by

Training provider: IIL - International Institute for Learning

Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover commu... Read more

Training provider: Pearce Mayfield

Most us have the feeling that life is not slowing down, but becoming faster-paced, more uncertain, more complex and less easy to choose better things. We face a tsunami of information from a growing number of communications channels. Whatever the level of your own effectiveness, this workshop will h... Read more

Training provider: IIL - International Institute for Learning

The goal of this course is to provide participants with the skills to set the context for and diagnose specific conflict situations; then, to evaluate and implement “enlightened” (win/win) solutions. Read more

Training provider: ITSM Zone

The Business Relationship Management Professional (BRMP) certification allows delegates to understand the BRM role and create awareness of it in their organisation. They will also be able to look at current relationships in their business and identify where improvements can be made. Read more

Training provider: Purple Griffon

This three-day course will take you through an explanation of how to identify who your customers actually are, how to communicate successfully to ensure you understand their issues and positively influence them. You’ll find out how tools and frameworks can help you, such as the Customer Portfolio,... Read more